Terms & Conditions

1. Appointments

Appointments are available by advance booking. Please arrive on time for your appointment. If you arrive late, your treatment time may need to be reduced to avoid delaying other clients. In some cases, your appointment may need to be cancelled if there is insufficient time to complete the treatment safely.

2. Cancellations & Missed Appointments

We understand that plans can change. If you need to cancel or rearrange your appointment, please give as much notice as possible. The following charges apply:

• Cancellation within 48 hours of your appointment: 25% of the treatment cost.
• Cancellation within 24 hours of your appointment: 80% of the treatment cost.
• Failure to attend your appointment without notice (No Show): 100% of the treatment cost.

3. Deposits

Starbliss Beauty does not normally require deposits. However, deposits may be requested at our discretion, particularly where a client has previously cancelled appointments at short notice or failed to attend appointments. Any deposit paid will be deducted from the total cost of your treatment unless otherwise stated.

4. Payment

Payment is due immediately after your treatment has been completed. Gift vouchers must be purchased by arranging collection directly with Starbliss Beauty. Payment is taken when the voucher is collected.

5. Medical Information

Clients are responsible for informing Starbliss Beauty of any medical conditions, allergies, skin conditions, pregnancy, medications or any other information that may affect the safety or suitability of a treatment. Failure to provide accurate or complete information may affect treatment outcomes or your suitability for certain treatments. Starbliss Beauty reserves the right to refuse, postpone or modify any treatment where it is considered unsafe to proceed.

6. Patch Testing

Certain treatments require a patch test. It is the client's responsibility to contact Starbliss Beauty and arrange a suitable patch test appointment at least 48 hours before their treatment. If you are unsure whether your treatment requires a patch test, please contact Starbliss Beauty before your appointment. Failure to arrange a patch test may affect your appointment.

7. Treatment Results & Aftercare

Treatment results vary from person to person and cannot be guaranteed. Clients are responsible for following all aftercare advice provided following their treatment. If you have any questions regarding your aftercare or cannot remember the advice you were given, please contact Starbliss Beauty and we will be happy to help. Failure to follow aftercare advice may affect your treatment results, and Starbliss Beauty cannot accept responsibility where this occurs.

8. Refunds & Corrections

Due to the nature of beauty treatments, refunds are not provided once:

• the treatment has been completed;
• you have confirmed that you are happy with the result;
• payment has been made; and
• you have left the appointment.

9. Clients Under 18

Some treatments may require the consent of a parent or legal guardian. Starbliss Beauty reserves the right to request proof of age or appropriate consent where necessary.

10. Personal Belongings

Clients are responsible for their own personal belongings. Starbliss Beauty accepts no responsibility for the loss, theft or damage of personal items brought to appointments.

11. Gift Vouchers

Gift vouchers:

• are valid for six (6) months from the date of purchase;
• are non-refundable;
• cannot be exchanged for cash; and
• will not be replaced if lost, stolen or damaged.

12. Right to Refuse Treatment

Starbliss Beauty reserves the right to refuse or discontinue treatment where necessary, including but not limited to the following circumstances:

• treatment is considered unsafe;
• relevant medical information has not been disclosed;
• a client behaves in an abusive, aggressive, threatening or inappropriate manner;
• a client is under the influence of alcohol or drugs; or
• a client fails to comply with these Terms & Conditions.

13. Photography

Starbliss Beauty may ask for your permission to take photographs before, during or after your treatment. By giving permission for photographs to be taken, you consent to Starbliss Beauty using those images for business purposes, including social media, our website, advertising, promotional material, training and our professional portfolio. If you do not wish photographs to be taken or used, please let us know before your treatment begins.

14. Privacy

Your personal information is treated as confidential and is used only for providing treatments, managing appointments and communicating with you regarding your bookings. Starbliss Beauty will never sell your personal information to third parties. For more information about how your personal data is collected, stored and used, please see our Privacy Policy.

15. Liability

Every effort is made to provide treatments safely, professionally and to a high standard. However, all beauty treatments carry a degree of risk. Starbliss Beauty cannot accept responsibility for adverse reactions or unsatisfactory results arising from:

• undisclosed medical conditions;
• undisclosed allergies;
• medications or medical treatments;
• inaccurate information provided by the client; or
• failure to follow the aftercare advice provided.

16. Changes to These Terms & Conditions

Starbliss Beauty reserves the right to amend these Terms & Conditions at any time without prior notice. The most recent version will always be available on our website. Continued use of our services after any changes have been made constitutes acceptance of the updated Terms & Conditions.